Refund policy

Online Purchases:

We accept returns within 60 days from the date of purchase only, and on the following conditions:

1. Returns that are opened, used, damaged, worn, or without the original packaging will not be accepted. In the event that an item is returned to us in an unsuitable condition, your return may be refused.

2. Kaotik Labs does not process exchanges. Please note that we cannot offer exchanges due to the intimate nature of the products and, therefore, our strict hygiene policy. This is to ensure that all customers can enjoy uncompromised quality of our products, in line with KAOTIK's global safety and quality standards.

3. All purchases are covered under our 2-year warranty against all manufacturing defects. In extremely rare cases, if a product develops a fault, we'll offer you a replacement. Contact support@kaotiklabs.com for guidance.

Refunds will be processed within approximately 7 to 10 business days after we receive your returned items.

Non-Refundable/Final Sale:

Items marked as ‘Final Sale’ on product pages are non-refundable. This includes:

1. Accessories and consumables, like toy cleaners and lubes.

2. All sale products.

International Returns:

Ensuring the accuracy of your shipping address is essential, as we are unable to alter shipping addresses post-shipment to maintain security and customer protection.

In the unfortunate event of lost, stolen, or damaged packages, please notify us promptly within 24 hours of delivery at support@kaotiklabs.com so that we may initiate a claim with the carrier. If your package experiences a delay with the carrier and remains stuck in transit at the same location for over 3 days, please contact our customer service team as soon as possible so that we may assist you in opening a claim on your package.

Your satisfaction is our priority, and we appreciate your trust in us as we work to resolve any issues efficiently. Should any issues arise with your order, please promptly contact our dedicated customer service team at support@kaotiklabs.com within 24 hours of delivery. Your timely communication is crucial, as failure to do so may impact the resolution process. While we strive to address any concerns promptly, please be aware that filing a claim with the carrier does not guarantee reimbursement, particularly if the carrier confirms proper delivery to the correct address. 

To initiate a return:

To initiate a return, contact support@kaotiklabs.com.

These contents should be included in your email:

  • Your full name (the one used to purchase the product)

  • Order number

  • Where you bought it (Store name, city, or link)

  • Purchase Date

  • Product Name

  • Quantity

  • Color

  • Problem description

  • Include image or video features product's state: (please include at least one picture showing us that the product is unopened, unused or unworn)

  • Serial Numbers of your owned product

If you need any further information and to know more about our Terms and Conditions, contact us at: support@kaotiklabs.com