Warranty & Quality Guarantee

At Kaotik Labs, we stand behind the quality of our products.
That’s why all eligible powered products come with a 2-year replacement warranty and a 10-year quality guarantee.
To make the most of your coverage, we encourage you to register your product—it only takes a few minutes.

How to Register Your Product

Complete the Product Registration & Warranty Claim form at the bottom of this page.
Tip: Keep your original purchase invoice and the product’s serial number (found on the packaging, usually above the barcode) handy—they’re required for warranty coverage.

Your Coverage with Kaotik Labs

2-Year Warranty

All Kaotik Labs products include a 2-year warranty against manufacturing defects starting from the date of purchase. If your toy develops an issue within this period and your claim is eligible, we’ll replace it for you at no charge. Shipping on the replacement unit is on us.

10-Year Quality Support

We also offer a 10-year quality support starting from your purchase date. If your product shows signs of wear or a noticeable reduction in performance after the initial 2-year warranty period, you may submit a claim through the form below and we'll provide a 50% discount code toward a replacement purchase on www.kaotiklabs.com.

Important Note

Our warranty and quality guarantee cover manufacturing defects only and do not apply to damage resulting from misuse, improper care, accidents, or unauthorized modifications，including but not limited to:
  • Using silicone-based, oil-based, or other incompatible lubricants
  • Improper use or cleaning
  • Submerging non-waterproof products
  • Attempting to disassemble the product
* Accessories such as sleeves, charging cables, lifestyle products, and any other point-of-sale (POS) items are not covered under this warranty.
Coverage applies only to products purchased directly from www.kaotiklabs.com or from our official retailers (online or offline). Purchases from unauthorized sellers are not eligible.

Disclaimer

Due to the intimate and personal nature of our products, we are unable to offer a satisfaction guarantee based on personal preference or sensation. Our warranty and quality support cover manufacturing defects only, as described above.
Discontinue use immediately if you experience any pain, irritation, or discomfort, and consult a medical professional if needed.